Mastering the Art of Difficult Conversations - Perth 1 November

Perth, WA(AUS)
Thursday, 1 November 2018

Mastering the Art of Difficult Conversations - Perth 1 November
Thursday, 1 November 2018 9:00 AM - 5:00 PM (Perth Time)

Saxons
Level 1, 140 St Georges Terrace
Perth, WA(AUS) 6000
Australia

Map and Directions


No one likes to have difficult discussions or raise topics that may make us, or others uncomfortable, and in fact, it’s quite normal for us to dislike conflict and avoid challenging situations. However we are not doing our own organisation, internal departments, employees, colleagues, customers and even clients any favours when we avoid these discussions.

In the complaints setting where we frequently need to discuss difficult topics Courageous Conversations are regularly required. It takes courage, skill and technique to ensure that these exchanges end up being productive delivering outcomes for your organisation.

This workshop explores how to have Courageous Conversations that are effective and produce results. You’ll learn a proven model that will enable you to deliver bad news, discuss poor performance, influence others and provide feedback.

Learning Outcomes

At the end of the workshop participants will be able to:

  • Quickly build and maintain rapport to ensure messages are transmitted accurately
  • Avoid typical mistakes people make when raising uncomfortable topics
  • Manage nerves and anxiety during Courageous Conversations
  • Explain what collaborative communication is and why it is so effective
  • Avoid emotional hooks that provoke and enrage
  • Use specific techniques to mitigate emotional responses
  • Give negative feedback in a constructive manner
  • Effectively deliver bad news
  • Receive negative feedback graciously
  • Negotiate for productive win-win outcomes

Who Should Attend

Anyone who struggles to discuss difficult issues effectively.

Methodology:  The session is highly interactive.  Real life issues are identified and workshopped to ensure relevance.



 

Contact Information

  • Michaela Edwards
    Membership Officer
    SOCAP Australia
    Phone: 02 8095 6426
    www.socap.org.au
    Email: socap@socap.org.au

Payment Instructions

  • All prices include GST
    SOCAP Australia accepts the following payment methods:
    Visa
    Mastercard
    Amex
    Purchase Order
    EFT Payment Details:
    SOCAP Australia
    Westpac
    BSB: 033-157
    Account: 175184
    Please make cheques payable to:
    SOCAP Australia
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    101 Grafton Street
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