Power of Apology - Brisbane 29 May 2018

Brisbane City, QLD
Tuesday, 29 May 2018

Power of Apology - Brisbane 29 May 2018
Tuesday, 29 May 2018 9:00 AM - 5:00 PM (Brisbane Time)

Saxons
300 Adelaide St
Brisbane City, QLD 4000
Australia

Map and Directions
Power of Apology

When things go wrong, customers need acknowledgement of the problem and a pathway back so that they can trust the organisation again. Effective apologies can help to restore customer loyalty and resolve disputes

Learning how and when to make an apology is a critical skill for working in customer relations or complaints handling. Harness effective apologies for your organisation for effective complaints handling and best practice customer care and experience

Cost

3 or more from the one company $627pp
Members (& staff of members) $697pp
Non Member $808pp


If this is relevant for your staff or colleagues, please click on the "Tell a Friend" link below the register button above right.




 

Contact Information

  • Michaela Edwards
    Membership Officer
    SOCAP Australia
    Phone: 02 8095 6426
    www.socap.org.au
    Email: socap@socap.org.au

Payment Instructions

  • All prices include GST
    SOCAP Australia accepts the following payment methods:
    Visa
    Mastercard
    Amex
    Purchase Order
    EFT Payment Details:
    SOCAP Australia
    Westpac
    BSB: 033-157
    Account: 175184
    Please make cheques payable to:
    SOCAP Australia
    Suite 203B
    757 Bourke Street
    Docklands VIC 3008
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