29th Annual SOCAP Australia International Symposium

Monday, 19 August 2019

29th Annual SOCAP Australia International Symposium

Monday, 19 August 2019 12:30 PM - Wednesday, 21 August 2019 3:30 PM (Sydney Time)

The Star Event Centre
80 Pyrmont Street
Sydney, 2009

Michaela Edwards
Membership Officer
Phone: 02 8095 6426
Email: socap@socap.org.au

Thank you for your registration.  Unfortunately this event has reached it's capcity, however you do have the option of being placed on a wait list...

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    You will have the opportunity to add additional group members later in the registration process. If there are fees associated with this event, the total fees for all registrants in the group will be charged to the first person in the group. If members of the group are paying individually (for example, with different credit cards), you must create separate registrations for each.


Valuing ​consumer ​relationships ​and ​leveraging ​customer ​insights ​has ​never ​been ​more ​important ​for ​organisations.
In ​2019 ​against ​a ​backdrop ​of ​brand ​trust ​and ​customer ​loyalty, ​it ​is ​the ​businesses ​who ​nurture ​relationships ​that ​will ​thrive.
Take ​a ​new ​approach ​to ​customer ​feedback ​at ​the ​29th ​annual ​SOCAP ​Australia ​Symposium ​with ​keynote ​speakers, ​business ​leaders ​and ​industry ​case ​studies ​providing ​clarity ​on ​the ​new ​and ​integral ​roles ​customer ​experience, ​consumer ​affairs, ​advocates ​and ​complaints ​management ​teams ​have ​in ​expressing ​consumer ​insights ​for ​collaborative ​change ​to ​improve ​the ​consumer ​experience. ​ 
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