Assisting Customers in Vulnerable Circumstances

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Thursday, 1 November 2018

Assisting Customers in Vulnerable Circumstances

Thursday, 1 November 2018 9:00 AM - Tuesday, 31 December 2019 10:30 AM (Canberra, Melbourne, Sydney Time)

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Online
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Australia

Michaela Edwards
Membership Officer
SOCAP Australia
Phone: 02 8095 6426
www.socap.org.au
Email: socap@socap.org.au
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    You will have the opportunity to add additional group members later in the registration process. If there are fees associated with this event, the total fees for all registrants in the group will be charged to the first person in the group. If members of the group are paying individually (for example, with different credit cards), you must create separate registrations for each.

Description

Online ​Module:
To ​ensure ​your ​relationship ​with ​your ​customer ​is ​a ​collaborative ​one, ​understanding ​the ​specialist ​needs ​of ​people ​in ​vulnerable ​circumstances ​is ​integral ​in ​providing ​appropriate ​and ​responsible ​products ​and ​services ​for ​a ​lasting ​and ​productive ​relationship ​with ​your ​consumers.

As ​well, ​awareness ​of ​vulnerability ​and ​having ​key ​skills ​in ​service ​provision ​for ​those ​who ​may ​be ​experiencing ​periods ​of ​vulnerability ​will ​also ​assist ​in ​ensuring ​compliance ​on ​corporate ​social ​responsibility ​and ​more ​actively ​manage ​risk.
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