Power of Apology - Sydney 10 May 2018

Sydney, NSW
Thursday, 10 May 2018

Power of Apology - Sydney 10 May 2018

Thursday, 10 May 2018 9:00 AM - 5:00 PM (Canberra, Melbourne, Sydney Time)

Saxons
10/10 Barrack St
Sydney, NSW 2000
Australia

Michaela Edwards
Membership Officer
SOCAP Australia
Phone: 02 8095 6426
www.socap.org.au
Email: socap@socap.org.au
Start Your Registration
  1. You must register a group of 3 or more.
  2. You can also register a group. Learn More
    You will have the opportunity to add additional group members later in the registration process. If there are fees associated with this event, the total fees for all registrants in the group will be charged to the first person in the group. If members of the group are paying individually (for example, with different credit cards), you must create separate registrations for each.

Description

When ​things ​go ​wrong, ​customers ​need ​acknowledgement ​of ​the ​problem ​and ​a ​pathway ​back ​so ​that ​they ​can ​trust ​the ​organisation ​again. ​Effective ​apologies ​can ​help ​to ​restore ​customer ​loyalty ​and ​resolve ​disputes.
Learning ​how ​and ​when ​to ​make ​an ​apology ​is ​a ​critical ​skill ​for ​working ​in ​customer ​relations ​or ​complaints ​handling. ​Harness ​effective ​apologies ​for ​your ​organisation ​for ​effective ​complaints ​handling ​and ​best ​practice ​customer ​care ​and ​experience
Copyright © 2018 Cvent, Inc., all rights reserved
3020831