Power of Apology - Sydney 10 May 2018

Sydney, NSW(AUS)
Thursday, 10 May 2018

Power of Apology - Sydney 10 May 2018

Thursday, 10 May 2018 9:00 AM - 5:00 PM (Canberra, Melbourne, Sydney Time)

Governance Institute
10/5 Hunter St
Sydney, NSW(AUS) 2000

Michaela Edwards
Membership Officer
SOCAP Australia
Phone: 02 8095 6426
Email: socap@socap.org.au
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When ​things ​go ​wrong, ​customers ​need ​acknowledgement ​of ​the ​problem ​and ​a ​pathway ​back ​so ​that ​they ​can ​trust ​the ​organisation ​again. ​Effective ​apologies ​can ​help ​to ​restore ​customer ​loyalty ​and ​resolve ​disputes.
Learning ​how ​and ​when ​to ​make ​an ​apology ​is ​a ​critical ​skill ​for ​working ​in ​customer ​relations ​or ​complaints ​handling. ​Harness ​effective ​apologies ​for ​your ​organisation ​for ​effective ​complaints ​handling ​and ​best ​practice ​customer ​care ​and ​experience
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