Customer Engagement Models of the Future - Adelaide 8 March 2018

Adelaide, SA
Thursday, 8 March 2018

Customer Engagement Models of the Future - Adelaide 8 March 2018

Thursday, 8 March 2018 9:00 AM - 1:00 PM (Adelaide Time)

Express Training Connections Pty. Ltd.
Level 5 38 Gawler Place
Adelaide, SA 5000
Australia

Michaela Edwards
Membership Officer
SOCAP Australia
Phone: 02 8095 6426
www.socap.org.au
Email: socap@socap.org.au
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    You will have the opportunity to add additional group members later in the registration process. If there are fees associated with this event, the total fees for all registrants in the group will be charged to the first person in the group. If members of the group are paying individually (for example, with different credit cards), you must create separate registrations for each.
  2. Group discounts are available for this event.
    When 3 or more people register, a discount of 5% is applied to all registrants on all items.

Description

How ​do ​you ​service ​a ​customer ​of ​the ​future, ​when ​that ​customer ​may ​never ​have ​engaged ​with ​you ​person ​to ​person? ​
What ​do ​you ​know ​about ​your ​millennial ​customers ​who ​are ​now ​the ​number ​one ​source ​of ​global ​spending?
What ​role ​will ​customer ​relations ​professionals ​have ​in ​dealing ​in ​service ​recovery ​and ​with ​service ​failures ​arising ​from ​AI ​and ​other ​automated ​technologies?
In ​this ​practical ​and ​informative ​new ​SOCAP ​seminar, ​we ​step ​behind ​the ​words ​of ​AI, ​bots, ​and ​Big ​Data, ​to ​strip ​back ​their ​real ​meaning ​into ​practical ​applications, ​implementations ​and ​consumer ​behaviour ​for ​meaningful ​tools ​and ​takeaways ​for ​customer ​care ​and ​complaints ​handlers. ​
You’ll ​learn ​how ​to ​interpret ​some ​of ​the ​new ​buzzwords ​surrounding ​digital ​disruption, ​and ​get ​insights ​into ​how ​you ​might ​adapt ​your ​customer ​engagement ​models ​to ​meet ​the ​challenges ​of ​this ​new ​world.
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