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Negotiation and Dispute Resolution Skills for Entrenched Complaints - Adelaide 3...
Thursday, 31 October 2019
Negotiation and Dispute Resolution Skills for Entrenched Complaints - Adelaide 31 October 2019
Thursday, 31 October 2019 9:00 AM
Express Training Connections
Edments Building, Level 5, 38 Gawler Place
Phone: 02 8095 6426
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Members (3 or more SOCAP members from one company)
You must register a group of 3 or more.
You can also register a group.
You will have the opportunity to add additional group members later in the registration process. If there are fees associated with this event, the total fees for all registrants in the group will be charged to the first person in the group. If members of the group are paying individually (for example, with different credit cards), you must create separate registrations for each.
This workshop combines elements of both effective dispute resolution skills for entrenched complaints and negotiation skills training, to enable you to learn in just one day how to resolve disputes and achieve lasting win/win outcomes for both the customer/consumer and your organisation.
The session is 100% interactive and attendees learn new concepts by actively participating in role plays, by practicing skills in small groups and through debriefing together.
Learn a structured dispute resolution win/win process for resolving entrenched complaints,
Acquire tools to effectively negotiate in the complaints environment,
Cultivate communication skills to improve customer relationships and help you deal with even the most challenging conflict situations,
Improve your personal approach to conflict and understand why you respond in certain ways, and
Learn to effectively and quickly resolve customer complaints by focusing on what is at the heart of the issue.
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