Strategic Complaints Improvement Masterclass - Melbourne 3 October

Melbourne, VIC(AUS)
Thursday, 3 October 2019

Strategic Complaints Improvement Masterclass - Melbourne 3 October

Thursday, 3 October 2019 9:00 AM - 4:30 PM (Canberra, Melbourne, Sydney Time)

Level 6
500 Collins St
Melbourne, VIC(AUS) 3000

SOCAP Australia
Phone: 02 8095 6426
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    You will have the opportunity to add additional group members later in the registration process. If there are fees associated with this event, the total fees for all registrants in the group will be charged to the first person in the group. If members of the group are paying individually (for example, with different credit cards), you must create separate registrations for each.


Who ​should ​attend ​
• Leaders ​responsible ​for ​customer ​service ​and ​complaints ​management ​teams ​including ​Complaints ​Managers, ​Team ​Leaders
• Senior ​executives ​and ​managers ​accountable ​for ​customer ​service ​and ​complaints ​performance ​including ​Local ​and ​Central ​Government ​Managers ​and ​Directors ​and ​Heads ​of ​Customer ​Service
• Teams ​who ​deal ​with, ​and ​respond ​to, ​dissatisfied ​customers ​including ​Customer ​Service ​or ​Contact ​Centre ​Managers ​and ​Team ​Leaders
• Those ​wanting ​to ​learn ​about ​the ​AS/NZ ​10002:2014 ​International ​Standard ​for ​Complaints
• Business ​change ​managers ​implementing ​customer ​service ​improvement ​projects ​including ​Business ​Change ​Managers ​and ​Business ​Analysts
• Aspiring ​customer ​service ​leaders ​looking ​to ​widen ​their ​skills ​base
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