Complaints and Customer Insights Forum - Sydney 28 March 2019

Sydney, NSW(AUS)
Thursday, 28 March 2019

Complaints and Customer Insights Forum - Sydney 28 March 2019

Thursday, 28 March 2019 10:00 AM - 12:00 PM (Brisbane Time)

To be determined
Sydney, NSW(AUS) 6000
Australia

Phone: 02 8095 6426
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Description

RISK ​AND ​PRODUCT ​GOVERNANCE

THE ​NEW ​ROLES ​FOR ​COMPLAINT ​PROFESSIONALS

How ​do ​you ​rate ​the ​level ​of ​trust ​you ​and ​your ​organisation ​have ​with ​consumers?
Hear ​from ​Deloitte ​on ​their ​Trust ​Index ​on ​risk ​and ​product ​governance ​and ​the ​integral ​role ​SOCAP ​members ​have ​in ​transforming ​business ​culture, ​processes, ​raising ​brand ​trust ​and ​consumer ​sentiment ​through ​sharing ​customer ​feedback, ​having ​a ​positive ​business ​mindset, ​keeping ​promises ​and ​delivering ​on ​products ​and ​services.

This ​is ​an ​intensive ​two-hour ​learning ​seminar, ​free ​to ​members, ​where ​you ​will ​walk ​away ​with ​powerful ​insights ​into ​the ​customer ​mindset ​of ​corporate ​trust, ​product ​conviction, ​ ​service ​and ​resolution ​attitudes ​that ​Australia’s ​consumers ​are ​demanding.

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