Complaints and Customer Insights Forum - Melbourne 20 March 2019

Melbourne, VIC(AUS)
Wednesday, 20 March 2019

Complaints and Customer Insights Forum - Melbourne 20 March 2019

Wednesday, 20 March 2019 10:00 AM - 12:00 PM (Melbourne Time)

RACV City Club
501 Bourke St
Melbourne, VIC(AUS) 6000

Phone: 02 8095 6426
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    You will have the opportunity to add additional group members later in the registration process. If there are fees associated with this event, the total fees for all registrants in the group will be charged to the first person in the group. If members of the group are paying individually (for example, with different credit cards), you must create separate registrations for each.




How ​do ​you ​rate ​the ​level ​of ​trust ​you ​and ​your ​organisation ​have ​with ​consumers?
Hear ​from ​Deloitte ​on ​their ​Trust ​Index ​on ​risk ​and ​product ​governance ​and ​the ​integral ​role ​SOCAP ​members ​have ​in ​transforming ​business ​culture, ​processes, ​raising ​brand ​trust ​and ​consumer ​sentiment ​through ​sharing ​customer ​feedback, ​having ​a ​positive ​business ​mindset, ​keeping ​promises ​and ​delivering ​on ​products ​and ​services.

This ​is ​an ​intensive ​two-hour ​learning ​seminar, ​free ​to ​members, ​where ​you ​will ​walk ​away ​with ​powerful ​insights ​into ​the ​customer ​mindset ​of ​corporate ​trust, ​product ​conviction, ​ ​service ​and ​resolution ​attitudes ​that ​Australia’s ​consumers ​are ​demanding.

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