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Handling Social Media Complaints and Crisis/Reputation Management- Sydney 17 Oct...
Thursday, 17 October 2019
Handling Social Media Complaints and Crisis/Reputation Management- Sydney 17 October 2019
Thursday, 17 October 2019 9:30 AM
(Canberra, Melbourne, Sydney Time)
Level 10, 10 Barrack Street
Phone: 02 8095 6426
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Members (3 or more SOCAP members from one company)
You must register a group of 3 or more.
You can also register a group.
You will have the opportunity to add additional group members later in the registration process. If there are fees associated with this event, the total fees for all registrants in the group will be charged to the first person in the group. If members of the group are paying individually (for example, with different credit cards), you must create separate registrations for each.
Is your business active on social media? Have you ever had a negative comment?
Do you have a plan in place to handle customer complaints or negative feedback which may come in via social media? Having a clear customer service and complaint management system for your social media is essential in today’s increasingly online world. Establishing methods to be aware of, and responding quickly and appropriately to negative social comments can help you increase customer loyalty and retention.
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