Handling Social Media Complaints and Crisis/Reputation Management- Sydney 17 Oct...

Sydney, NSW(AUS)
Thursday, 17 October 2019

Handling Social Media Complaints and Crisis/Reputation Management- Sydney 17 October 2019

Thursday, 17 October 2019 9:30 AM - 1:30 PM (Canberra, Melbourne, Sydney Time)

Level 10, 10 Barrack Street
Sydney, NSW(AUS) 2000

Michaela Edwards
Membership Officer
SOCAP Australia
Phone: 02 8095 6426
Email: socap@socap.org.au
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Is ​your ​business ​active ​on ​social ​media? ​Have ​you ​ever ​had ​a ​negative ​comment?
Do ​you ​have ​a ​plan ​in ​place ​to ​handle ​customer ​complaints ​or ​negative ​feedback ​which ​may ​come ​in ​via ​social ​media? ​Having ​a ​clear ​customer ​service ​and ​complaint ​management ​system ​for ​your ​social ​media ​is ​essential ​in ​today’s ​increasingly ​online ​world. ​Establishing ​methods ​to ​be ​aware ​of, ​and ​responding ​quickly ​and ​appropriately ​to ​negative ​social ​comments ​can ​help ​you ​increase ​customer ​loyalty ​and ​retention.
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