Written Communication for Complaint Handlers - Melbourne 16 May 2019

Melbourne, VIC(AUS)
Thursday, 16 May 2019

Written Communication for Complaint Handlers - Melbourne 16 May 2019

Thursday, 16 May 2019 8:45 AM - 4:30 PM (Melbourne Time)

Saxons
500 Collins St, Melbourne VIC 3000
Melbourne, VIC(AUS) 3000
Australia

Michaela Edwards
Membership Officer
SOCAP Australia
Phone: 02 8095 6426
www.socap.org.au
Email: socap@socap.org.au
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  1. You must register a group of 3 or more.
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    You will have the opportunity to add additional group members later in the registration process. If there are fees associated with this event, the total fees for all registrants in the group will be charged to the first person in the group. If members of the group are paying individually (for example, with different credit cards), you must create separate registrations for each.

Description

This ​workshop ​examines ​the ​theory ​and ​practice ​of ​effective ​written ​communications ​(both ​by ​letter ​and ​by ​e-mail) ​in ​complaint ​handling. ​Written ​communications ​can ​be ​effective ​and ​helpful, ​or ​they ​can ​obscure ​meaning ​and ​antagonise. ​They ​can ​encourage ​dialogue ​and ​resolution ​or ​promote ​ongoing ​hostility ​and ​even ​litigation. ​They ​can ​speed ​up ​complaint ​handling ​or ​lead ​to ​protracted ​and ​unproductive ​paper ​wars. ​Poor ​communications ​can ​erode ​customer ​confidence ​in ​your ​organisation ​which ​is ​why ​good ​written ​communication ​is ​a ​critical ​part ​of ​complaint ​handling.
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