Written Communication for Complaint Handling - Melbourne 26 October

Melbourne, VIC
Thursday, 26 October 2017

Written Communication for Complaint Handling - Melbourne 26 October

Thursday, 26 October 2017 9:00 AM - 5:00 PM (Canberra, Melbourne, Sydney Time)

Saxons
500 Collins Street
Melbourne, VIC 3000
Australia

Michaela Edwards
Membership Officer
SOCAP Australia
Phone: 02 8095 6426
www.socap.org.au
Email: socap@socap.org.au
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Description

Highly ​effective ​written ​responses ​to ​complaints ​received ​by ​letter ​and ​email ​will ​reduce ​complaint ​escalation ​and ​ultimately ​cut ​the ​cost ​of ​complaints. ​ ​Thoughtfully ​crafted ​communications ​can ​potentially ​turn ​negative ​experiences ​into ​positive ​experiences ​and ​help ​to ​retain ​the ​customer ​and ​enhance ​the ​brand
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