Managing Unreasonable Complainant Conduct - Canberra 21 September

Canberra, ACT
Thursday, 21 September 2017

Managing Unreasonable Complainant Conduct - Canberra 21 September

Thursday, 21 September 2017 9:30 AM - 5:30 PM (Canberra, Melbourne, Sydney Time)

Training Choice
54 Marcus Clarke St
Canberra, ACT 2601

Michaela Edwards
Membership officer
SOCAP Australia
Phone: 02 8095 6426
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    You will have the opportunity to add additional group members later in the registration process. If there are fees associated with this event, the total fees for all registrants in the group will be charged to the first person in the group. If members of the group are paying individually (for example, with different credit cards), you must create separate registrations for each.


Unreasonable ​conduct ​by ​complainants ​(UCC) ​can ​take ​up ​an ​inordinate ​amount ​of ​an ​organisation’s ​time ​and ​money. ​Additionally, ​if ​situations ​escalate ​this ​can ​lead ​to ​increased ​absenteeism, ​staff ​attrition, ​and ​counselling ​or ​related ​medical ​expenses. ​This, ​along ​with ​the ​increased ​incidence ​of ​extreme ​customer ​behaviours, ​means ​that ​it ​is ​critical ​for ​those ​who ​work ​in ​complaints ​to ​know ​how ​to ​manage ​UCC.
SOCAP ​Australia ​and ​the ​NSW ​Ombudsman ​have ​teamed ​up ​to ​deliver ​this ​training ​workshop ​– ​tailored ​for ​both ​the ​public ​and ​the ​private ​sector.
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