Managing Unreasonable Complainant Conduct - Canberra 21 September

Canberra, ACT
Thursday, 21 September 2017

Managing Unreasonable Complainant Conduct - Canberra 21 September

Thursday, 21 September 2017 9:30 AM - 5:30 PM (Canberra, Melbourne, Sydney Time)

Training Choice
54 Marcus Clarke St
Canberra, ACT 2601
Australia

Michaela Edwards
Membership officer
SOCAP Australia
Phone: 02 8095 6426
www.socap.org.au
Email: socap@socap.org.au
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Description

Unreasonable ​conduct ​by ​complainants ​(UCC) ​can ​take ​up ​an ​inordinate ​amount ​of ​an ​organisation’s ​time ​and ​money. ​Additionally, ​if ​situations ​escalate ​this ​can ​lead ​to ​increased ​absenteeism, ​staff ​attrition, ​and ​counselling ​or ​related ​medical ​expenses. ​This, ​along ​with ​the ​increased ​incidence ​of ​extreme ​customer ​behaviours, ​means ​that ​it ​is ​critical ​for ​those ​who ​work ​in ​complaints ​to ​know ​how ​to ​manage ​UCC.
SOCAP ​Australia ​and ​the ​NSW ​Ombudsman ​have ​teamed ​up ​to ​deliver ​this ​training ​workshop ​– ​tailored ​for ​both ​the ​public ​and ​the ​private ​sector.
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